Reference

Terms & Conditions For Your mikasa Account

mikasa Terms & Conditions explain how your account, lobby access, wallet activity and policy requests work before you open an account.

Account accessWallet checksPolicy requestsLocal-law access
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mikasa Terms & Conditions For Your mikasa Account
CLEAR HELP ROUTES

Get Terms Help Before Account Changes

A clear support path helps you resolve a Terms & Conditions question before it affects your account or wallet status. Start from the support route linked inside your account and include the email or phone detail used for registration. If you are in Yogyakarta, the same account path applies on mobile and desktop, while our team can match your question to the relevant policy section.

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Account access

If phone verification or sign-in does not match your registration details, contact support through the account help route. Include the affected device and the exact step where access stopped so we can assess the Terms & Conditions issue without asking for your password.

Wallet status

For a DANA, OVO, GoPay or QRIS question, send the payment reference and account email through the support path. We can check whether the matter concerns a policy condition, a pending wallet status or a detail that needs correction.

Policy wording

When a clause is unclear, tell us the heading or sentence you are asking about. Our support team can point you to the applicable Terms & Conditions section and explain the account step needed for a change request.

ACCOUNT SAFEGUARDS

How We Apply These Account Terms

Our policy handling is tied to practical account events rather than vague statements. We use registration details to identify your account, review wallet references when a payment question is raised and apply…

Data handling

We use the registration details you provide, such as your phone contact and account identifier, to administer access and respond to policy requests. Payment references from DANA, QRIS, bank transfer or another selected route may be matched to the relevant account record.

Cookies

Cookies may keep your sign-in state, remember basic page settings and help the Terms & Conditions page open correctly on your browser. You can adjust cookie controls in your device or browser, although some account steps may then need to be repeated.

Account security

Keep your password, phone access and verification codes private. We do not ask you to place a password in a support message. If a sign-in alert or phone change looks unfamiliar, use the account support path before changing wallet details.

Record retention

We retain account, support and payment records for as long as needed to administer these Terms & Conditions, resolve disputes and meet applicable legal requirements. Retention can differ by record type, and a closure request does not erase records that must be kept.

Correction requests

To request a correction, send the affected account field and the reason through support after signing in where possible. We may ask for phone verification or another account check before changing personal or wallet-related details.

Policy contact

Questions about wording, access, data or account closure belong in the support route connected with your mikasa account. Include the policy heading, your registered contact and a short description so we can direct the request to the right team.

Terms & Conditions Questions Answered

The answers below address the account and policy searches we hear most often. They are written for Indonesian account holders and cover access, personal data, payments, device use and contact steps without replacing the full Terms & Conditions text.

You can open the Terms & Conditions page from the policy link before signing in or from the account area after access. Read the current wording before using the lobby, and check the access clause because eligibility depends on local law.

Yes, phone verification is part of the account access path. Use the phone detail connected with your registration and keep verification codes private. If the code or number does not match, contact support before attempting wallet or account changes.

The terms apply to payment references and wallet status connected with your account. If you use DANA or QRIS, keep the transaction reference available. We may request an account check before correcting a payment record or changing related account details.

You can request a correction through the account support route by naming the field that needs attention. We may confirm your registered phone or another account detail first. Requests are handled under the data and account provisions in the Terms & Conditions.

A closure request stops ordinary account access steps, but some records may remain for policy administration, dispute handling or legal requirements. Our Terms & Conditions explain this distinction. Send the request through support and include your registered account contact.

The Terms & Conditions apply whether you use a mobile browser or desktop browser. Complete the same phone verification step and keep your session private. Access remains subject to local law, and wallet status can require an account check.

Use the support route linked to your account and quote the policy heading or sentence that needs explanation. Add your registered phone or email and avoid sending your password. We can identify whether the question concerns access, data, payment records or closure.

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