Reference

Legal access for your mikasa account

mikasa sets out its Legal terms so you can understand account access, payment records and contact routes before opening an account.

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mikasa Legal access for your mikasa account
CONTACT ROUTES

Get a clear answer on Legal questions

A direct support route helps you resolve Legal questions without guessing which account detail matters. Start from the account area and include your phone number, the relevant transaction reference, and the exact policy point you are asking about. We can then separate an access question from a wallet-status question and keep the response tied to your account record. If you are using a mobile browser, retain the payment receipt before changing screens so the support team can compare the record accurately.

Team online

Account route

Use the account support path for questions about phone verification, access status, incorrect personal details or an account closure request. Include the phone number connected to mikasa and describe the Legal section that prompted your question, so we can assess the request against the correct record.

Wallet route

Choose the wallet-status path when a DANA, OVO, GoPay or QRIS receipt does not match your account history. Add the transaction reference and payment time; for bank transfer or virtual account questions, include the relevant BCA, BRI, Mandiri or BNI reference.

Policy route

Send a policy request when you need a copy of an account record, want to ask about data handling, or wish to request a correction. We will use the contact details already linked to your account when checking that the request comes from you.

RECORDS AND CONTROL

Keep your mikasa account records clear

Our policy work is practical: we connect account activity to the verified phone number, separate payment references from general browsing data, and restrict changes to the person who can pass the account…

Data handling

We use account details, phone verification status and transaction references to administer access and investigate payment records. A receipt from QRIS or a wallet reference is handled as an account-related record, not as permission to change another person’s details.

Cookie choices

Cookies can support session continuity and remember selected settings on your browser. You can manage cookie controls through your device or browser settings, although turning some cookies off may affect how the Legal and account pages retain your current session.

Account security

Keep your phone, password and verification codes private, and sign out on shared devices. If access looks unfamiliar, stop further account changes and contact us through the account route with the time and device path you noticed.

Record retention

We keep account, payment and support records only for the period needed for administration, dispute checks and applicable legal duties. A retention request should name the record involved, such as a QRIS receipt, phone check or account contact.

Who handles requests

Our account support route receives requests about access, privacy choices, corrections and account closure. We may ask for a phone verification step before discussing personal records, because a Legal request must be connected to the correct account.

Requesting changes

To request a correction, deletion assessment or policy change, state what should change and why, then include the contact detail linked to your account. We review the request against local requirements and tell you if another step is needed.

Find answers about Legal at mikasa

These Legal answers cover the questions most likely to affect your account before access. We explain the local-law condition, the phone check, payment evidence, cookie choices and ways to request a correction or account closure. If your situation involves a specific transaction, include its reference when you contact us so the answer can be tied to the right record.

The mikasa Legal page covers account access, phone verification, privacy choices, cookies, payment records, account security, retention and contact procedures. It also explains that access depends on local law and describes how you can request a correction, record copy or account closure assessment.

Yes. Account access depends on local law, and you should confirm that use is permitted in your location before opening an account. Our terms can describe the account process, but they do not replace the laws or requirements that apply where you are located.

Phone verification helps us connect an account request to the person controlling the registered contact number. It can also support a security check before we discuss personal records, payment references or a request to correct account details.

DANA and QRIS references are treated as payment records linked to an account transaction. If a status needs checking, keep the receipt and transaction reference, then use the wallet route. We may compare the record with the verified account contact before discussing details.

Yes. Send a policy request naming the detail that is incorrect, such as a phone number or payment reference, and explain the correction needed. We may ask for phone verification and supporting evidence before changing a personal account record.

Cookies may keep your session active and remember basic page settings, but they do not replace account verification. You can manage cookies in your browser or device settings. Disabling some controls may mean the Legal page does not retain your current session.

Use the account or policy route and identify the account contact linked to your request. Tell us whether you are asking for closure, a copy of a record or a retention explanation. We will assess the request under the applicable Legal terms and local requirements.

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